Introduction
Welcome to KATI.
KATI is a digital platform that enables users to purchase airtime, data bundles, electricity tokens, and television subscriptions.
This Privacy Policy explains how we collect, use, protect, and manage your information when you use the KATI application and related services.
By using KATI, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
To create and maintain your KATI account, we collect:
- Phone Number
- Email Address
We may also automatically collect limited technical information required to operate and secure the application, including:
- Device information
- IP address
- App version
- Error and crash reports
- Which of our notifications you open
How We Use Your Information
We use your information to:
- Create and manage your account
- Verify your identity
- Deliver purchased services
- Send transaction notifications
- Remind you about your services, such as a subscription that is due
- Send you offers picked for the way you use KATI, if you choose to receive them
- Respond to support requests
- Improve the reliability and security of KATI
- Understand which features and notifications are useful to you
- Prevent fraud, abuse, and unauthorized access
- Comply with legal obligations
We do not sell your personal information.
Sharing of Information
We may share information with trusted third parties only when necessary to provide our services.
These may include:
- Airtime and data service providers
- Electricity payment providers
- Television subscription providers
- Payment processing partners
- Cloud hosting and infrastructure providers
- Government or regulatory authorities where required by law
We do not rent, trade, or sell your personal information to third parties.
Data Security
We take reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction.
While we strive to protect your information, no electronic transmission or storage method can be guaranteed to be completely secure.
Cookies
On the web, KATI stores a few small items on your device to keep you signed in and remember your preferences. We do not use cookies for advertising or tracking, and clearing them will simply sign you out.
Data Retention
We retain your information only for as long as necessary to:
- Maintain your account
- Provide requested services
- Resolve disputes
- Meet legal and regulatory requirements
When information is no longer required, it will be securely deleted or anonymized where possible.
Account Deletion
You may delete your KATI account at any time through the application settings.
To delete your account:
- Open KATI.
- Go to the Me tab.
- Scroll down and select Delete account.
- Follow the on-screen confirmation steps.
You can also request deletion without the app at kati.ng/delete-account.
Upon deletion, your account and associated personal information will be removed or anonymized where reasonably possible.
Certain information may be retained where required by law, regulatory obligations, fraud prevention requirements, dispute resolution, or security purposes.
If you experience any issues deleting your account, you may contact us at: info@kati.ng
Children’s Privacy
KATI is not intended for individuals under the age of 18.
We do not knowingly collect personal information from children. If we become aware that information has been collected from a child, we will take steps to delete it promptly.
Third-Party Services
KATI may use trusted third-party services to support functionality such as:
- Infrastructure hosting
- Transaction processing
- App updates and notifications
These providers may process information solely for the purpose of providing services on our behalf.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any updates will be posted within the application and on our website. Continued use of KATI after changes become effective constitutes acceptance of the updated Privacy Policy.
Contact Us
If you have questions regarding this Privacy Policy or your personal information, please contact:
MOAA TECH Nigeria Limited
Email: info@kati.ng | info@moaatech.com
Website: www.kati.ng